photograph of 32 people either sitting or standing at the front of a classroom

We gratefully acknowledge the Office for Victims of Crime, Office of Justice Programs, U.S. Department of Justice, for allowing us to reproduce, in part or in whole, materials from the National Victim Assistance Academy Track 1: Foundation Level Training from the March 2011 National Victim Assistance Academy. The full text is available online by visiting the OVC TTAC Web site at“